In this new series called "Solving Problems with Brandchat", we will try to pinpoint some common challenges businesses are facing today, and how Brandchat may be able to help in dealing with some of them.Challenge 1: Receiving (too) many calls to your Call Center
The first challenge we are tackling is r…
Why Chat
We live in a time of great innovations and with mobile devices being part of our everyday lives, one innovation that trumps all others is using mobile chat apps to communicate with one another.
We believe this success of chat apps demonstrates that people prefer to communicate through chat. …
The Story
You probably have one or two similar stories yourself - you call your bank/ mobile service provider or satellite/cable TV provider, only to realise you just spent 30 minutes on the phone, perhaps being put on-hold or transferred around, for half of that time, and.. you're still waiting for a resolution to your issue. It's pro…
