Your customers just want answers!
Live Chat customer support and engagement software for every business with an online presence.
Attract
Qualify leads and optimise your website for conversions by adding a live chat plugin.
Engage
Use chatbots or real time messaging via the Brandchat App to guide your customers through the sales process 24/7.
Grow
Scale faster by providing new customers a shorter buying process while retaining existing customers with automated support.
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Attract
Qualify leads and optimise your website for conversions by adding a live chat plugin.
Real time conversations with interested customers- 24x7 automated chatbots leading your customers through sales process
- Auto reply to common questions with preset answers
Engage your customers on the go!
Use chatbots or real time messaging via the Brandchat App to guide your customers through the sales process 24/7.
- The Brandchat App is available on both the Google Play Store and the App Store
- Pop-up notifications ensure agents will never miss a query
- Tranfer customers to other departments while preserving chat history
- Bring chatbots into conversation to take over repetitive steps such as Registration form
Grow
Scale faster by providing new customers a shorter buying process while retaining existing customers with automated support.
- Option to obtain customer's emails to store in existing database
- Upsell to existing customers
- Answering customers' queries fast increases customer satisfaction
- Leading to a growth in both customers and net profits
FEATURES
Web Access Console
Dedicated web console available to manage your active chats
Chat Audit
Review chats to continuously improve on internal messaging strategy, and preserve for potential dispute resolution.
Auto Closing/ Archiving
Each chat engagement is treated as a ticket that you can "close" or archive. Schedule when to auto-archive completed tickets.
Dashboard with Statistics
Complete statistics on incoming chats, time taken to respond, per-agent stats, per-team stats, location based info, and many more!
Personalised Branding
Match your website's live chat button and screen interface with your corporate colours.
Chat Forwarding
Forward chats to any department, at any time. Remain involved in the original chat to monitor the ongoing conversation, or choose to exit it.
Meet the brandchat mobile app.
Reply to customer queries on the go with the brandchat mobile app.
Available on Google Play Store and the App Store.
Try Brandchat today!
Not sure which plan is right for you? Learn more